Loading…

Top questions this month
Knowledge gaps Low confidence
Language distribution
User feedback
When people ask questions Hour of day
Veaivo Ask Analytics · This page reflects up to the minute information

Add new organisation

Step 1 of 6 — Basics

1. Basics
2. Prompt
3. Languages
4. Pages
5. Settings
6. Finish
The name shown in the chat widget.
Used to send the welcome email with the embed snippet.
Used to discover sitemap pages. Can be added later.
Used as both the organisation ID and database schema — lowercase letters, numbers and underscores only.
Instructions for the AI assistant. You can edit this after setup.
Select all languages the widget should support. At least one required.
Discover sections from the organisation's sitemap, or add URLs manually. You can manage these in settings after setup.
Safeguarding alerts Flag messages containing safeguarding concerns.
Enable 'thumbs' feedback Show thumbs up/down buttons after each reply.
Activate widget Make the chat widget live for visitors.

Organisation created successfully. Share the embed snippet with them to install the widget.

Indexing started — the knowledge base is being built in the background. This usually takes around 20 minutes. The widget won't respond to questions until it completes.

Organisation settings

General

Use a square image or icon for best results. Leave blank to use the default robot.

0/250

Use a dark shade — appears in the chat header and tooltip border.

Use a light shade — appears on the launch button, avatar and chat accents.

Supported languages

Configured during onboarding. Contact Veaivo to add a language.

Veaivo only

If you add or remove a language in the system prompt, remember to update the Supported languages checkboxes below so the dashboard reflects the change.

Safeguarding alerts
Enable 'thumbs' feedback
Activate widget
Re-index

Choose which pages to scrape and re-index them into the vector store. Use after adding new content or switching embedding model.

Danger zone

Permanently deletes the school, its schema, all indexed documents, and conversation history. This cannot be undone.